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FAQ – MY2020 Transaction Fee FAQ and Update

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MY2020 Transaction Fee

No, the Volunteer Membership Program (VMP) is separate, it does not go through Sports Connect.  The volunteer (or region) pays Sterling Volunteers directly.

No, this is for MY2020 (and beyond).  A spring program in the year 2020, is still MY2019.  Remember, our Membership Year (MY) is from August 1st thru July 31st.

A transaction is each time you complete the checkout process.  If you register, one or more players, at the same time, its one transaction. If you register one player and check out, then register another player at a later time, you will be charged the Service Fee twice, once for each transaction.

This also applies to payment plans; each payment will have a transaction fee, as each payment is a separate transaction.

We’ve added the option to have the region pay by MY

From your Sports Connect portal, using your account with Admin access, follow these screens:

 

Here’s a closer look:

This is a new fee.  Credit Card fees are charged to the company who accepts credit cards. You buy $55 of gas, pay for it with a credit card, the gas station gets $53.35.

The Service Fee is per transaction, similar to using an ATM, that charges per transaction.  It will be more cost effective to register all members of your family at once and pay only One Service Fee.

The parent will forfeit the initial processing fee, and only be refunded the amount of registration fees. There is no processing fee charged on the refund transaction.

This will have no impact to your region, as the fee will be added to the shopping cart as a separate line item and will go directly to Sports Connect.

This is what the new screen will look like:

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