For information on how the Spring Fee Credit and Refunds process works, please check out these webinars:
Note: the information covered is the same but questions covered may be different.
Additional transaction information
can also be downloaded here:
To process Fee Credit Coupons, until June 30th, you can submit an excel file containing only transactions you would like processed as Coupons to email@example.com . After June 30th, bulk credit processing will be available through Sports Connect .
To process Credit Card Refunds, you can submit an excel file, containing only refund transactions, directly to Sports Connect. You will need to combine files of additional transactions and include NPF amounts; instructions to download transactions can be found here.
Sports Connect has assigned Refund Specialists to assist you. All emails are logged in a ticketing system which will provide a confirmation email acknowledging your correspondence and also provide a confirmation number. Please retain the confirmation number for future correspondence. You can anticipate a response from the Sports Connect team within a week.
Until June 30, 2020, you can submit your eligible Spring National Player Fee (NPF) refund request to Finance@ayso.org. After June 30th, all remaining Spring NPF’s will be applied to MY2020.
If you would like to discuss any of the above in more detail, please feel free to reach out to Refunds@ayso.org and a member of the AYSO Office team will be happy to assist you.